# THAT WAS AI — It works from live Shopify data, product, order, customer and store-policy data, and takes real actions on calls, such as updating addresses, cancelling eligible orders and taking phone orders via Shopify draft orders, plus outbound abandoned-cart recovery calls. Setup takes ~2 minutes via the Shopify app, and every account starts with 10 free calling minutes, no credit card required | ShowBuild

> THAT WAS AI is a Shopify-integrated AI voice agent that answers customer calls 24/7 using live product, order, customer and store-policy data. On calls it answers product questions, checks order status after verifying the caller, updates shipping addresses on unfulfilled orders, cancels eligible orders, takes phone orders via Shopify draft orders, creates support tickets or transfers to a human, and makes outbound abandoned-cart recovery calls. Setup takes ~2 minutes via the Shopify app. Every account starts with 10 free calling minutes, no credit card required. Built by @akshaysolenk in business.

Canonical: https://showbuild.co/builds/that-was-ai/
Last updated: 2026-11-07

> **Quick Take:** **THAT WAS AI** is a business tool built by @akshaysolenk designed for Shopify store owners and ecommerce merchants who receive customer calls about orders, products and support, and want every call answered 24/7 without hiring extra staff.. AI voice agent that answers Shopify store calls 24/7 Solves challenges around shopify stores miss customer calls outside business hours or when staff are busy, so customers cannot check order status, change an address, cancel an order or place a phone order — and abandoned carts go unrecovered. Pricing model: freemium.

## About THAT WAS AI

THAT WAS AI is a Shopify-integrated AI voice agent that answers customer calls 24/7 using live product, order, customer and store-policy data. On calls it answers product questions, checks order status after verifying the caller, updates shipping addresses on unfulfilled orders, cancels eligible orders, takes phone orders via Shopify draft orders, creates support tickets or transfers to a human, and makes outbound abandoned-cart recovery calls. Setup takes ~2 minutes via the Shopify app. Every account starts with 10 free calling minutes, no credit card required.

## Specifications & Details

| Specification | Details |
| --- | --- |
| Product Name | THAT WAS AI |
| One-Liner | AI voice agent that answers Shopify store calls 24/7 |
| Official Website | https://www.thatwasai.com/ |
| Category | Business |
| Author | [@akshaysolenk](https://showbuild.co/builder/akshaysolenk/) |
| Upvotes / Points | 8 |
| Backlink Status | Standard (nofollow) |
| Submitted Date | 2026-11-07 |
| Pricing Model | Freemium |
| Built For | Shopify store owners, ecommerce merchants, customer support teams |
| Platforms | Shopify, Web |
| Keywords | AI Voice Agent, AI Customer Support, Shopify, Ecommerce, SaaS, Voice AI |

## Product Overview

### Who is it for?

Shopify store owners and ecommerce merchants who receive customer calls about orders, products and support, and want every call answered 24/7 without hiring extra staff.

### What makes it unique?

It works from live Shopify data — product, order, customer and store-policy data — and takes real actions on calls, such as updating addresses, cancelling eligible orders and taking phone orders via Shopify draft orders, plus outbound abandoned-cart recovery calls. Setup takes ~2 minutes via the Shopify app, and every account starts with 10 free calling minutes, no credit card required.

### Problem it solves

Shopify stores miss customer calls outside business hours or when staff are busy, so customers cannot check order status, change an address, cancel an order or place a phone order — and abandoned carts go unrecovered.

### Solution it provides

THAT WAS AI answers every customer call 24/7 using live Shopify data: it answers product questions, checks order status, updates addresses, cancels eligible orders, takes phone orders via Shopify draft orders, creates support tickets or transfers to a human, and calls back abandoned carts.

## Community Comments (2)

- **@pratish** (2026-11-07): Looks like a good business solution!
- **@otabek** (2026-11-09): looks good!

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## Related
- [Visit THAT WAS AI (thatwasai.com)](https://www.thatwasai.com/) - Official project URL
- [VectorTilt on ShowBuild](https://showbuild.co/builds/vectortilt/) - Weekly guest-review briefing for restaurant and cafe owners
- [StoreVetted on ShowBuild](https://showbuild.co/builds/storevetted/) - 19 free ecommerce calculators. No sign-up, no tracking
- [aidirecto on ShowBuild](https://showbuild.co/builds/aidirecto/) - Discover AI tools with hand-reviewed listings, checked pricing, and visible update dates
- [Ethical Ledger on ShowBuild](https://showbuild.co/builds/ethical-ledger/) - A simple, ethical way to keep track of your income, expenses, loans, loan requests and
- [Business Projects on ShowBuild](https://showbuild.co/categories/business/) - Operations, invoicing, CRM, and back-office software for small teams and solo founders.
- [More builds by @akshaysolenk](https://showbuild.co/builder/akshaysolenk/)
- [ShowBuild Home Board](https://showbuild.co/)