Refund Policy

Effective October 20, 2026. Last updated October 20, 2026.

Overview

ShowBuild paid features are one-time, per-product purchases. Because each purchase delivers an instant, permanent digital benefit (including bypassing the five-interaction unlock, immediate publication on the board, a direct permanent do-follow backlink, an SEO-optimized dedicated showcase page, product blog post, or newsletter inclusion), we operate an all sales are final policy.

Cancelling a listing or removing your build does not earn a refund. The only exceptions (such as duplicate charges, failed delivery on our side, or declined creative) are described below.

Submitting a product and launching it via the Community plan is always free — no credit card required, nothing to refund.

Paid features & listing plans

We offer two optional paid upgrades for makers who want instant visibility and search authority:

• Pro Listing ($5 one-time, per product): Skips the five-interaction requirement for instant publication, provides a direct permanent Do-Follow backlink (no badge required on your website), and unlocks a dedicated, SEO-optimized showcase page. Sales are final.
• Showcase Plus ($15 one-time, per product): Includes everything in Pro, plus a dedicated 1,000-word product blog post published on ShowBuild, a spotlight feature in the VMKBuilds newsletter, and a social shoutout on X (@vmkbuilds). Sales are final.

Editorial corrections: Minor factual corrections or updates to a published Showcase Plus blog post or SEO page are offered as a courtesy — simply email hello@showbuild.co.

Transfer policy: You may request a one-time transfer of a Pro Listing or Showcase Plus to a different product you own by emailing hello@showbuild.co within 30 days of purchase, provided the original product has not received significant engagement or upvotes, and the blog post or newsletter feature has not already been published.

Exceptions and eligible refunds

We provide full refunds under the following limited circumstances:

• Duplicate / accidental charges: Fully refunded within 14 days of the charge if you were billed multiple times in error.
• Failed delivery on our side: If your paid benefits (such as instant publication, do-follow backlink verification, or SEO showcase page builder access) fail to activate within 24 hours due to a technical bug on our platform and our team cannot resolve it, we will promptly fix the issue or issue a full refund upon your request.
• Declined submissions: In the rare event that a paid submission is rejected by our moderation team for violating our prohibited content rules prior to publication, a full refund will be provided.

Fraud, abuse & manipulation — no refund

The good-faith exceptions above do not apply if your account or product is suspended, restricted, or removed for breaching our Terms of Service. If we determine that you have engaged in fraud, spam, or coordinated manipulation, you forfeit any right to a refund for every paid feature on the affected account, including otherwise-refundable charges.

This includes, without limitation:

• Artificially inflating upvotes, views, comments, or engagement — via bots, automated scripts, upvote rings, paid or incentivized voting, or any coordinated vote manipulation.
• Creating fake, duplicate, or disposable / temporary (“temp mail”) email accounts to vote on or promote any listing, including your own.
• Chargeback abuse, payment fraud, or using stolen payment credentials.
• Submitting misleading, infringing, scam, phishing, malware, or prohibited products or websites.

In these cases, we may, at our sole discretion and without refund, reset affected upvotes, remove the listing from the board, revoke any backlink, SEO page, newsletter feature, or blog post, and permanently terminate the account. Determinations of fraud or manipulation are made at our reasonable discretion.

Chargebacks & payment disputes

Please contact us first at hello@showbuild.co if you have any questions or concerns about a charge — most issues can be resolved quickly in 1–2 business days. Initiating a bank chargeback or dispute without giving us the opportunity to assist may result in the immediate suspension of the associated account and temporary revocation of all paid benefits while the dispute is investigated.

How to request a refund

To request a refund under the eligible exceptions listed above, please email hello@showbuild.co from the email address tied to your ShowBuild account and include:

• The email address on your Dodo Payments receipt.
• The ShowBuild listing URL (e.g., https://showbuild.co/builds/your-slug/).
• The approximate date of purchase and Dodo Payments transaction ID.
• A brief one-line reason for the request (so we can improve our service).

Refunds are only issued under the eligible exceptions (duplicate charge, failed delivery, or declined submission). We aim to respond within 2 business days. Approved refunds are returned via the original payment method through Dodo Payments; bank posting typically takes 5–10 business days depending on your financial institution.

Statutory consumer rights

Nothing in this policy limits any mandatory statutory consumer-protection rights that apply to you under the laws of your jurisdiction. For consumers residing in the European Union or United Kingdom, you acknowledge that by purchasing a digital listing feature and requesting immediate performance and delivery at checkout, you expressly consent to waive the statutory 14-day right of withdrawal once digital fulfillment has begun.

Changes to this policy

We may update this Refund Policy as our paid features and services evolve. Any revisions apply only to purchases completed after the updated “Last updated” date at the top of this page.

Contact and operator

ShowBuild is operated by ShowBuild (https://showbuild.co). For support and payment inquiries, contact hello@showbuild.co or reach us on X at @vmkbuilds.